Posts

Showing posts from July 24, 2009

WHAT CAN AMAZON AND ZAPPOS LEARN FROM EACH OTHER?

There is already a lot written about what will happen to the culture of Zappos. Will it remain separate, will it be integrated or will it be the ‘norm’ also for Amazon? I don’t know what will the plan. From a services point of view, it is also very interesting to see what both companies can learn form each other. Amazon They have a fantastic website and from a customers point of view it looks like everything is automated. That is fine, as long as you don’t encounter any problems. Recently I did buy a video camera from them with a tripod. It was until I get to the payment screen that it became clear that they would not ship the tripod overseas. I have no idea why that was the case. I went through a lot of hassle to disintegrate my order. Parts which were okay to be shipped to the Netherlands had to be separated from parts which were only shipped in the US. I really had a lot of problems with this order, so I wanted to call customer service for some help. There was no te