Wednesday, December 1, 2010

WALK THE TALK, LITERALLY, ALSO IN SERVICE.



Yesterday I did go to a DIY store to buy an extra heater (yes, winter has fully started here). There were several types available, e.g. Ceramic, halogen, oil. As I had no clue what was good for my situation, I went looking for some help. A couple of isles further I did find some employees and asked my question.
One of them did give me some very good advice on why I needed a heater based upon oil.

But........ they did not follow me back to show relevant alternatives. No, they stayed in their current isle. Clearly there were no oil heaters available; there was nothing in stock. So, I decided to visit another store. And yes, they had a good oil heater available, which I did buy.

What can be learned from this is that they should have accompanied me back to the heaters. And if they, for instance, told me that the new stock would be arriving in a day or so, I would have waited for that. But now I had no clue, so I did leave. They were not really interested in the sale.
Next time, please make sure that you really walk the talk!




GROW YOUR PEOPLE, GROW YOUR BUSINESS!


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