Tuesday, December 28, 2010

YOU SHOULD LOVE TO HELP A CUSTOMER



For the maintenance of my car I am using a (very) small garage, which services cars from all brands. There are just three men working there.
The service is good and not expensive. I can even borrow a bike while my car is being serviced.

The best thing is when I have an unplanned visit. I just drive by and ask them to have a look at some problem. Even when they are very busy, the owner stops, laughs and asks me how he can help me. He immediately checks out my car and most of the time solves the problem. For him, the customer is not a nuisance, not at all. It even looks like he likes being interrupted.

He loves to help his customers! That is quite different from a lot of stores where customer service people don’t like to be interrupted at all.  It looks like they don’t want to be bothered at all.
But, hey, it is fun and fulfilling to help a customer! That attitude is a must for success.




GROW YOUR PEOPLE, GROW YOUR BUSINESS!


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