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Showing posts from June 15, 2010

SET THE RIGHT (SERVICE) EXPECTATION

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Recently the battery of my iPhone was no longer working, so I did go to the retail store to have the battery replaced. I assumed that I had a one-year warranty, so I could easily get it done. Wrong! The guarantee on the battery is only 6 months and it was 7 months since I bought the phone. They suggested using my insurance to get it fixed. It would cost me € 30,- and that was fine. Especially because they told me that it would only take a few days to repair and in the meantime I would receive another iPhone as a replacement. I thought this was a good deal.... Then I did call the insurance to collect my phone. I checked the statements from the retailer. And I did get a complete different story; they said that the repair would take 3 to 5 weeks and that there was a waiting list for the iPhone of more than 50 people. Well as I had no choice (I couldn’t appropriately use the phone any more), I registered to put the process in working. So, after 2 days they were supposed to collect my p