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Showing posts from September 28, 2010

AMAZON + AMEX: AN UPDATE ON AREAS FOR SERVICES IMPROVEMENT

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Here follows an overview of what happened since my article from last week. American Express Immediately the person who is responsible for social media reacted via Twitter. She put me in contact with their @askamex people to help me further. She was very helpful and did find out that there was indeed a software problem (Safari and Chrome access didn’t work). That is what I told the Amazon people in the first place, but they wouldn’t listen. Then she said that she could not assist me any further as my card was issued in the EU and she could only work with US issued cards. As a global customer however I expect global, seamless service. But that is not the way they are currently organized. So, I would suggest renaming their account into @AskAmexUS. Amazon Via Twitter I did receive no reaction at all, although I copied them on my Tweets. Also there was no reaction to my negative ratings on their service performance. So, why do you ask your customers about their satisfaction, when you