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SERVICE INNOVATION

by Arnold Beekes

Tuesday, June 28, 2011

Product Innovation vs Service Innovation

Posted by Arnold Beekes at 10:16 AM

Labels: service innovation

Product Innovation vs Service Innovation

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ecothinking (34)
employee/customer engagement (47)
energizing attitudes (25)
leadership principles (40)
market savviness (42)
personal growth (22)
proper change (27)
service innovation (39)

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► 2012 (6)
- ► March (1)
  - ► Mar 06 (1)
    - Room for service innovation
- ► February (1)
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    - Newness keeps you up to date and marketable.
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    - Creativity needed to create start-ups.
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    - Let 2012 be sparkling for you and others
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    - Managers have to change as well
  - ► Jan 05 (1)
    - Job rotation for innovators

▼ 2011 (41)
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    - A fresh perspective needs a time-out and detachmen...
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    - Are you really being customer-centric?
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    - Your story is your differentiator
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    - YOUR BEST ASSETS ARE UNDER-UTILIZED
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    - How to address the status quo
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    - HOW TO KILL A GOOD IDEA
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    - CHEAP TOOLS FOR BETTER INSIGHTS
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    - Innovation demands faster adaptation (and change)
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    - HUGE OPPORTUNITY: INCREASE EMPLOYEE ENGAGEMENT
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    - KEEP ON STRETCHING, YOURSELF AND YOUR ORGANIZATION...
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    - Everything is connected
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    - Change needs a young mindset
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    - Do your intentions match your daily practice?
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    - Product Innovation vs Service Innovation
  - ► Jun 21 (1)
    - PERSONAL INTERACTION IS NEEDED FOR INNOVATION
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    - CUSTOMER SERVICE: BE HAPPY TO HELP
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    - ACCESS TO THE MARKET IS VITAL FOR YOUR GROWTH
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    - IS YOUR CUSTOMER THE STARTING POINT AND THE END OF...
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    - STOP CRITICIZING, IT KILLS INNOVATION
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    - BE YOUNG (AGAIN)!
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    - LET OUTSIDERS REMOVE THE BLINDERS
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    - ONLY OBSERVING IS NOT ENOUGH; PARTICIPATION IS KEY...
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    - REAL LEADERS ARE REAL EXAMPLES
  - ► Mar 22 (1)
    - A NEW NAME FOR CUSTOMER SERVICE .....
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    - SERVICE DESIGN SANS FRONTIERES
  - ► Mar 08 (1)
    - HOW TO UNLOCK THE FLOW OF IDEAS
  - ► Mar 03 (1)
    - PROPER USE OF SOCIAL MEDIA WORKS
- ► February (3)
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    - BE HUMAN IN YOUR CONVERSATION
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    - TOP 7 FACTORS IMPACTING CUSTOMER/PROFESSIONAL/TEC...
  - ► Feb 02 (1)
    - WHO IS CUSTOMER SERVICE?
- ► January (4)
  - ► Jan 25 (1)
    - APPRECIATE CONTACT WITH CUSTOMERS
  - ► Jan 19 (1)
    - HAPPY EMPLOYEES CREATE HAPPY CUSTOMERS
  - ► Jan 11 (1)
    - NAME YOUR CUSTOMER
  - ► Jan 06 (1)
    - BE ON MAIN STREET, LOCAL AND DIGITAL

► 2010 (41)
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    - YOU SHOULD LOVE TO HELP A CUSTOMER
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    - MEANINGFUL OR MEANINGLESS
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    - BE A DETACHED OBSERVER, REGULARLY
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