SERVICE DESIGN SANS FRONTIERES
This weekend I did participate in the Rotterdam ‘Global Service Jam’. This is the intention of the Jam: ….., people interested in service and customer experience will meet all over the globe. In a spirit of experimentation, co-operation and friendly competition, teams will have 48 hours to develop brand new services inspired by a shared theme. It was great and fun to do and also very interesting to meet people from all over the world (Colombia, Australia, Mexico, Germany). What are the key lea r nings? - It is possible to design cool new services in 48+ hours. Key is to have dedicated focus. - The team should be really diverse, i.e. have people with different education, experience, interests, culture and age. - Have the meeting in a ‘neutral’ environment, i.e. in a place where the daily operations are not interfering. - Skills in human interaction and team dynamics are key for the team. - Young people have incredible qualities in mak