Wednesday, December 19, 2012

Do you like contact with prospects?

Most companies have (on their site) a contact page. Usually it mentions a physical address and an email. A phone number is not mentioned very often – ‘don’t call us, we call you’.
The email looks like this info@.........

So far that looks rather logical. The main failure is that I have never received an answer from mails send to these info@ …. addresses. However,  most of my inquiries were related to where I could buy their products!

Apparently they are not really interested in having new customers. I would suggest to seriously respond to these questions or to skip the contacts page.

Are you responding to customer inquiries?

Enthusiasm drives Excellence!

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