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Showing posts from March 27, 2012

Why are you not caring about your customer?

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Last week I had to send a letter via DHL to Mozambique. I thought this was a small task and would cost me half an hour. I could not have been more wrong as it cost me actually a few days. First I did go to a DHL Service Point, as I thought that would be the easiest way to do it. However, they told me that they only process packaged inside The netherlands and not abroad. The employee recommended me to go to the local post office. Clearly he had no confidence in his own organization. Then I did go to the DHL website and did find a number to call. The customer service person helped me fine and recommended me to use the web instead of the phone, as that would be 20% cheaper. I had to use their application called 'Ship Now'. Midway into the application I could not proceed to the next screen as one button didn't work. So, I did try two different browsers, only to find out that they all had the same problem. So, I called again, but it was weekend and the e-comme