Tuesday, April 3, 2012

Positive feedback increases innovation

The culture of an organization is maybe the most important factor for the level of innovation. A traditional, hierarchical culture clearly doesn't stimulate grassroots ideas and the focus is on maintaing the status quo. More open and team based cultures are much more aligned with disruption via new ideas.

It is crucial to continuously stimulate the employees (and customers) to come up with new ideas and suggestions. However, negative feedback will immediately results in less ideas which are being submitted. As a manager (and leader) you have to know the implications of the Losada Line.

Based on Losada's extensive mathematical modeling, 2.9013 is the ratio of positive to negative interactions necessary to make a corporate team successful. This means that it takes about three positive comments, experiences, or expressions to fend off the languishing effects of one negative. Dip below this tipping point, now known as the Losada Line, and the workplace performance quickly suffers. Rise above it – ideally, the research shows, to a ratio of 6 to 1 – and teams produce their very best work.

So, positive feedback is very important in creating and maintaing a culture of innovation.

Are you paying attention to the language of positivity?


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