You get what gets measured
Last week I did attend an innovation
conference in Amersfoort (yes, no mistake J).
Very interesting was a presentation from the bol.com founder, Daniel Ropers
Bol.com is the Benelux “Amazon’ and to stay ahead of them, innovation is a
must.
Especially in these uncertain times,
employees are playing it safe. Risk-aversion is the norm. Well, that is
counterproductive to innovation, so, they had a serious look at performance
metrics. What they did find was that management by objectives, measuring
results only is preventing employees from trying out new things. Instead they
are measuring behavior. Their employees are all expected to act like explorers
and discover new areas for innovation.
This approach is working very well for
them.
Are you metrics supporting or preventing
innovation?
Enthusiasm drives Excellence!